IT Support

A secure, robust and dynamic IT infrastructure is vital for any business. Our Team of experts work with you to provide outstanding service, maintain your systems and advise on the latest technologies to help your business grow.

Our exceptional service is hassle free and affordable.

Our support services packages start from just £20 per user per month and include:

Start up organisations

Whether you are balancing on the kitchen worktop or just launching your new business, we understand that budgets are tight and time is at a premium.

You won’t have an IT department set up yet – so let our friendly team support you as you start your business journey.

Our essentials package means that technology is one less item for your to do list. We’ll keep you safe, secure and be on hand to answer any questions you have about technology.

We are experts in helping you choose the best cloud services or hardware to get your business or organisation off to a flying start. Plus we offer a free month of support to get you on your way.

We recommend our Essentials package – it has all you need for your fledgling business.

  • One free month of support to get you started
  • Unlimited access to service desk providing expert remote support
  • Monthly ICT review meetings with your account manager
  • 20% Discount on a new website from our partner, Outpace Digital

Small organisations up to 40 employees

Many small organisations are in growth phase, we know that IT issues can quyickly consume management and leadership time that could be spent growing and building the business.

We can work with your existing IT team to provide a hybrid service, plugging gaps and extending capacity when you need it. We can also provide a managed IT service, this means you focus on growing your business, rather than fixing the printer.

As you grow, so does your IT support, our Growth ICT support package provides everything you need to keep your business driving forward with dependable, secure technology unpinning everything you do.

  • Unlimited access to service desk providing expert remote support
  • Monthly ICT review meetings with your account manager
  • Server support
  • Cloud service management (eg. Microsoft 365 or Google Workspace)
  • Onsite escalation (call out charge applies)*

Larger organisations (41+ employees)

Larger organisations are likely to have extensive IT infrastructure. We can support multiple locations and your home-based workforce. For business of this size, we provide a wholistic level of support that you would expect – IT Directorship support ensures that your vision and strategy are set and that technology transformation is managed and delivered.

Power Up IT works beside you as your innovation partner, supporting and introducing you to new technologies such as VR and AI so you can explore how ICT can re-shape and re-imagine your business processes, products and services.

Our Enterprise support service provides wholistic support, with a focus on planning, development and transformation for your business.

Includes everything we offer on  the Growth package, plus these valuable additional features.

  • Network maintenance
  • Minimum once monthly site visit to support and review IT (more can be arrange based on assessment)*
  • Annual strategy planning support
  • IT policy creation and review
  • Annual security review based on the nationally recognised Cyber Essentials Government security standard
  • Access to our cutting edge Virtual Reality technology pack

Essential

Growth

Enterprise

£20

per user per month

£35

per user per month

  • One free month of support to get you started
  • Unlimited access to service desk providing expert remote support
  • Monthly ICT review meetings with your account manager
  • 20% Discount on a new website from our partner, Outpace Digital
  • Antivirus and Remote assistance software for 1 device

Essential package, plus:

  • Server support
  • Cloud service management (eg. Microsoft 365 or Google Workspace)
  • Onsite escalation (call out charge applies)*

Professional package, plus:

  • Business wide support
  • Network maintenance
  • Minimum once monthly site visit to support and review IT (more can be arrange based on assessment)*
  • Annual strategy planning support
  • IT policy creation and review
  • Annual security review based on the nationally recognised Cyber Essentials Government security standard
  • Access to our cutting edge Virtual Reality technology pack

*mileage cost applies